I have read over the Student Confidentiality Agreement to which I had to agree as a condition of my employment at Help Desk, and have decided that it does not prohibit the disclosure of support requests sent to Help Desk, so long as the email doesn’t contain any personal confidential information. So I decided to post this: an email that a student (who shall go unnamed) sent to Help Desk concerning a computer problem.
Usually, we receive polite (or, at least as often, bluff) emails that ask straightforward, though sometimes hard to decipher, computer questions. But this one… well, this one was something else altogether. Take a look:
Dear ITS
I seem to be having trouble with my Clean access agent. I demand you remove this fuckin program from my computer immidietally. It not only screws up my computers run time, but connecting to servers of any sort takes 3-4 minutes longer than it should. I know there is a way to get around it, and I want it off my computer. If I am using skype or connected to any game, it resets every hour or so, forcing me to time out of anything I am connected to.
I have lost work and time because of this program. I will provide whatever mac/ip address you need so I dont need to have this program on my computer in order to connect to the internet.
Lets be real, what purpose does it have anyways.
